Store Policy Thank you so much for supporting the Organic Bunny store! Here are some popular questions on my policies to better explain how this store works. USA Shipping Rates + Delivery- All orders will ship priority 2-3 day mail with all orders shipping out the same day unless an item is on Back Order. Because USPS is the official mail handler, once mail is scanned into the USPS system, the Organic Bunny store is no longer responsible for lost or stolen packages. Priority Mail packages do come with up to $100 insured, so any smaller orders or orders over $100 will need to purchase additional insurance for full coverage. Please email us to arrange it. Once packages are marked as “delivered” by USPS, please get in touch with them for further information if your package was not received. They are able to locate the last known scanned location of your package to provide more precise information than we are able to see. Order Issues or Damages- If your order arrives with issues or damages, please email us immediately with clear photos of the damage. Please do not throw anything away until photos are taken. We must be notified within one week of your order arriving to be able to support so please open and review your package as soon as it arrives to ensure it arrives as intended. Canadian Shipping- We are now shipping to Canada! We use DHL that arrives in 1-3 days which is so amazing but please plan to pay import fees on your package. This usually comes via email! Returns + Exchanges- Once products leave the Organic Bunny warehouse, all sales become final. Returns or Exchanges are NOT accepted under any circumstance. This also includes all digital downloads. Many products do not come with sanitary seals making it unsafe to put them back on the shelves. Because skin can take some time to adjust to new products and detox from any changes, it is best to allow 3-4 weeks of use to see how your skin truly takes on new items. Sometimes a few uses alone are not enough time to let the new products get to work. To ensure you get the right products and color matches for you, please book your FREE consult here. How to Cancel or Modify Orders- Because we ship so quickly, we cannot cancel or modify already placed orders. Please do not checkout unless you are sure you are ready to order. Privacy Policy- By using this online website you are consenting to our online privacy policy. We do not sell any personal client information, and maintaining your information responsibly is our first priority. To ensure your information is as protected as possible, we have implemented various security measures to keep your information secure. If there are any changes to this policy, they will be updated here. Contact- For any questions or concerns, please email me directly with the email above.
